<html>
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<title>Complex Header</title>
<!-- Tell the browser to be responsive to screen width -->
<meta content="width=device-width, initial-scale=1, maximum-scale=1, user-scalable=no" name="viewport">
<!-- Bootstrap 3.3.6 -->
<!-- jQuery Datatables -->
<link rel="stylesheet" type="text/css" href="https://cdn.datatables.net/u/bs-3.3.6/jq-2.2.3,dt-1.10.12,cr-1.3.2,fc-3.2.2,fh-3.1.2,sc-1.4.2/datatables.min.css"/>
</head>
<body>
<div class="container">
<div class="panel panel-primary">
<div class="panel-heading">
<h3 class="panel-title">Complex Header Grid</h3>
</div>
<div class="panel-body">
<div id="reportTable"></div>
<div id="errorMsgDiv"></div>
</div>
</div>
</div>
<!-- jQuery 2.2.2 -->
<!-- Bootstrap 3.3.5 -->
<!-- jQuery Datatables -->
<script type="text/javascript" src="https://cdn.datatables.net/u/bs-3.3.6/jq-2.2.3,dt-1.10.12,cr-1.3.2,fc-3.2.2,fh-3.1.2,sc-1.4.2/datatables.min.js"></script>
<script type="text/javascript">
"use strict"
$ = jQuery.noConflict();
</script>
<!-- Lodash js -->
<script src="https://cdnjs.cloudflare.com/ajax/libs/lodash.js/4.13.1/lodash.min.js"></script>
</body>
</html>
html, body {
font-family: Arial, Helvetica, sans-serif !important;
font-size: 11px !important;
/* font-size: 90%; */
}
.reportTable th, .reportTable td {
font-family: Arial, Helvetica, sans-serif !important;
font-size: 11px !important;
}
.nav-link {
text-decoration: underline;
}
.control-sidebar-menu>li>span {
display: block;
padding: 10px 15px;
}
#showOnNewMessageBtn {
font-size: 12px;
padding: 10px 15px;
}
.select2 {
width: 300px;
}
#statusMessageDiv {
padding-top: 5px;
font-weight: bold;
}
.error {
color: red;
}
.c3-text.c3-empty {
font-size : 11px !important;
fill: #000000 !important;
}
/*cell alignment*/
.ct-align {
text-align: center;
}
.rt-align {
text-align: right;
}
.lt-align {
text-align: left;
}
.xera-grid {
width: 100%;
}
.dataTables_wrapper {
margin-left: 5px;
margin-right: 5px;
}
.xera-grid thead tr th {
text-align: center;
font-weight: bold;
}
.xera-grid tfoot tr th {
font-weight: bold;
}
.table-hover>tbody>tr:hover {
background-color: #adb7f8 !important;
}
.summary-row {
font-weight: bold;
}
.link {
text-decoration: underline !important;
color: #0033ff !important;
}
.rtlink {
text-align: right;
text-decoration: underline;
text-roll-over-color: #529924;
text-selected-color: #7dd3eb;
color: #0033ff;
}
.red-color {
color: #FF0000;
}
.green-color {
color: #008000;
}
/*icons*/
table.xera-grid span.inboundEntrypoint {
background-image: url('../img/inbound_entry_point.gif');
}
table.xera-grid span.outdialEntrypoint {
background-image: url('../img/inbound_entry_point.gif');
}
table.xera-grid span.inboundQueue {
background-image: url('../img/inbound_queue.gif');
}
table.xera-grid span.outdialQueue {
background-image: url('../img/outbound_queue.gif');
}
table.xera-grid span.site {
background-image: url('../img/site_open.gif');
}
table.xera-grid span.team {
background-image: url('../img/teams_open.gif');
}
table.xera-grid span.agent {
background-image: url('../img/agents_open.gif');
}
table.xera-grid span.skill {
background-image: url('../img/skill.gif');
}
table.xera-grid span.voice {
background-image: url('../img/phone.png');
}
table.xera-grid span.email {
background-image: url('../img/email.png');
}
table.xera-grid span.fax {
background-image: url('../img/fax.png');
}
table.xera-grid span.chat {
background-image: url('../img/chat.png');
}
table.xera-grid span.video {
background-image: url('../img/video.png');
}
table.xera-grid span.date {
background-image: url('../img/date.png');
}
table.xera-grid span.monitor {
background-image: url('../img/tab_go.png');
}
table.xera-grid span.logOut {
background-image: url('../img/logout.gif');
}
table.xera-grid span.availableIcon {
background-image: url('../img/agent_available.png');
}
table.xera-grid span.idleIcon {
background-image: url('../img/agent_idle.png');
}
table.xera-grid span.connectedIcon {
background-image: url('../img/agent_connected_talk.png');
}
table.xera-grid span.connectedOnHoldIcon {
background-image: url('../img/agent_connected_hold.png');
}
table.xera-grid span.outDialIcon {
background-image: url('../img/agent_outdial.png');
}
table.xera-grid span.wrapUpIcon {
background-image: url('../img/agent_wrapup.png');
}
table.xera-grid span.reservedIcon {
background-image: url('../img/agent_reserved.png');
}
table.xera-grid span.onHoldIcon {
background-image: url('../img/agent_connected_hold.png');
}
table.xera-grid span.agentNotrespondingIcon {
background-image: url('../img/agent_notresponding.png ');
}
/* Levels */
table.xera-grid td.level-1 {
padding-left: 20px;
}
table.xera-grid td.level-2 {
padding-left: 40px;
}
table.xera-grid td.level-3 {
padding-left: 80px;
}
table.xera-grid td.level-4 {
padding-left: 100px;
}
table.xera-grid td.level-5 {
padding-left: 160px;
}
table.xera-grid td.level-6 {
padding-left: 190px;
}
table.xera-grid td.level-7 {
padding-left: 210px;
}
table.xera-grid td.level-8 {
padding-left: 240px;
}
table.xera-grid td.level-9 {
padding-left: 270px;
}
table.xera-grid td.level-10 {
padding-left: 300px;
}
table.xera-grid span.indenter {
display: inline-block;
margin: 0;
padding: 0;
text-align: right;
/* Disable text selection of nodes (for better D&D UX) */
user-select: none;
user-select: none;
user-select: none;
user-select: none;
user-select: none;
/* Force content-box box model for indenter (Bootstrap compatibility) */
box-sizing: content-box;
box-sizing: content-box;
box-sizing: content-box;
width: 19px;
}
table.xera-grid span.indenter a {
background-position: left center;
background-repeat: no-repeat;
display: inline-block;
text-decoration: none;
width: 19px;
}
table.xera-grid span {
background-position: center left;
background-repeat: no-repeat;
display: inline-block;
padding: .2em 0 .2em 1.5em;
}
table.xera-grid span.file {
background-image:
url(data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAQAAAC1+jfqAAAABGdBTUEAAK/INwWK6QAAABl0RVh0U29mdHdhcmUAQWRvYmUgSW1hZ2VSZWFkeXHJZTwAAADoSURBVBgZBcExblNBGAbA2ceegTRBuIKOgiihSZNTcC5LUHAihNJR0kGKCDcYJY6D3/77MdOinTvzAgCw8ysThIvn/VojIyMjIyPP+bS1sUQIV2s95pBDDvmbP/mdkft83tpYguZq5Jh/OeaYh+yzy8hTHvNlaxNNczm+la9OTlar1UdA/+C2A4trRCnD3jS8BB1obq2Gk6GU6QbQAS4BUaYSQAf4bhhKKTFdAzrAOwAxEUAH+KEM01SY3gM6wBsEAQB0gJ+maZoC3gI6iPYaAIBJsiRmHU0AALOeFC3aK2cWAACUXe7+AwO0lc9eTHYTAAAAAElFTkSuQmCC);
}
table.xera-grid span.folder {
background-image:
url(data:image/png;base64,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);
}
table.xera-grid tr.collapsed span.indenter a {
background-image:
url(data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAYAAAAf8/9hAAAACXBIWXMAAAsTAAALEwEAmpwYAAAKT2lDQ1BQaG90b3Nob3AgSUNDIHByb2ZpbGUAAHjanVNnVFPpFj333vRCS4iAlEtvUhUIIFJCi4AUkSYqIQkQSoghodkVUcERRUUEG8igiAOOjoCMFVEsDIoK2AfkIaKOg6OIisr74Xuja9a89+bN/rXXPues852zzwfACAyWSDNRNYAMqUIeEeCDx8TG4eQuQIEKJHAAEAizZCFz/SMBAPh+PDwrIsAHvgABeNMLCADATZvAMByH/w/qQplcAYCEAcB0kThLCIAUAEB6jkKmAEBGAYCdmCZTAKAEAGDLY2LjAFAtAGAnf+bTAICd+Jl7AQBblCEVAaCRACATZYhEAGg7AKzPVopFAFgwABRmS8Q5ANgtADBJV2ZIALC3AMDOEAuyAAgMADBRiIUpAAR7AGDIIyN4AISZABRG8lc88SuuEOcqAAB4mbI8uSQ5RYFbCC1xB1dXLh4ozkkXKxQ2YQJhmkAuwnmZGTKBNA/g88wAAKCRFRHgg/P9eM4Ors7ONo62Dl8t6r8G/yJiYuP+5c+rcEAAAOF0ftH+LC+zGoA7BoBt/qIl7gRoXgugdfeLZrIPQLUAoOnaV/Nw+H48PEWhkLnZ2eXk5NhKxEJbYcpXff5nwl/AV/1s+X48/Pf14L7iJIEyXYFHBPjgwsz0TKUcz5IJhGLc5o9H/LcL//wd0yLESWK5WCoU41EScY5EmozzMqUiiUKSKcUl0v9k4t8s+wM+3zUAsGo+AXuRLahdYwP2SycQWHTA4vcAAPK7b8HUKAgDgGiD4c93/+8//UegJQCAZkmScQAAXkQkLlTKsz/HCAAARKCBKrBBG/TBGCzABhzBBdzBC/xgNoRCJMTCQhBCCmSAHHJgKayCQiiGzbAdKmAv1EAdNMBRaIaTcA4uwlW4Dj1wD/phCJ7BKLyBCQRByAgTYSHaiAFiilgjjggXmYX4IcFIBBKLJCDJiBRRIkuRNUgxUopUIFVIHfI9cgI5h1xGupE7yAAygvyGvEcxlIGyUT3UDLVDuag3GoRGogvQZHQxmo8WoJvQcrQaPYw2oefQq2gP2o8+Q8cwwOgYBzPEbDAuxsNCsTgsCZNjy7EirAyrxhqwVqwDu4n1Y8+xdwQSgUXACTYEd0IgYR5BSFhMWE7YSKggHCQ0EdoJNwkDhFHCJyKTqEu0JroR+cQYYjIxh1hILCPWEo8TLxB7iEPENyQSiUMyJ7mQAkmxpFTSEtJG0m5SI+ksqZs0SBojk8naZGuyBzmULCAryIXkneTD5DPkG+Qh8lsKnWJAcaT4U+IoUspqShnlEOU05QZlmDJBVaOaUt2ooVQRNY9aQq2htlKvUYeoEzR1mjnNgxZJS6WtopXTGmgXaPdpr+h0uhHdlR5Ol9BX0svpR+iX6AP0dwwNhhWDx4hnKBmbGAcYZxl3GK+YTKYZ04sZx1QwNzHrmOeZD5lvVVgqtip8FZHKCpVKlSaVGyovVKmqpqreqgtV81XLVI+pXlN9rkZVM1PjqQnUlqtVqp1Q61MbU2epO6iHqmeob1Q/pH5Z/YkGWcNMw09DpFGgsV/jvMYgC2MZs3gsIWsNq4Z1gTXEJrHN2Xx2KruY/R27iz2qqaE5QzNKM1ezUvOUZj8H45hx+Jx0TgnnKKeX836K3hTvKeIpG6Y0TLkxZVxrqpaXllirSKtRq0frvTau7aedpr1Fu1n7gQ5Bx0onXCdHZ4/OBZ3nU9lT3acKpxZNPTr1ri6qa6UbobtEd79up+6Ynr5egJ5Mb6feeb3n+hx9L/1U/W36p/VHDFgGswwkBtsMzhg8xTVxbzwdL8fb8VFDXcNAQ6VhlWGX4YSRudE8o9VGjUYPjGnGXOMk423GbcajJgYmISZLTepN7ppSTbmmKaY7TDtMx83MzaLN1pk1mz0x1zLnm+eb15vft2BaeFostqi2uGVJsuRaplnutrxuhVo5WaVYVVpds0atna0l1rutu6cRp7lOk06rntZnw7Dxtsm2qbcZsOXYBtuutm22fWFnYhdnt8Wuw+6TvZN9un2N/T0HDYfZDqsdWh1+c7RyFDpWOt6azpzuP33F9JbpL2dYzxDP2DPjthPLKcRpnVOb00dnF2e5c4PziIuJS4LLLpc+Lpsbxt3IveRKdPVxXeF60vWdm7Obwu2o26/uNu5p7ofcn8w0nymeWTNz0MPIQ+BR5dE/C5+VMGvfrH5PQ0+BZ7XnIy9jL5FXrdewt6V3qvdh7xc+9j5yn+M+4zw33jLeWV/MN8C3yLfLT8Nvnl+F30N/I/9k/3r/0QCngCUBZwOJgUGBWwL7+Hp8Ib+OPzrbZfay2e1BjKC5QRVBj4KtguXBrSFoyOyQrSH355jOkc5pDoVQfujW0Adh5mGLw34MJ4WHhVeGP45wiFga0TGXNXfR3ENz30T6RJZE3ptnMU85ry1KNSo+qi5qPNo3ujS6P8YuZlnM1VidWElsSxw5LiquNm5svt/87fOH4p3iC+N7F5gvyF1weaHOwvSFpxapLhIsOpZATIhOOJTwQRAqqBaMJfITdyWOCnnCHcJnIi/RNtGI2ENcKh5O8kgqTXqS7JG8NXkkxTOlLOW5hCepkLxMDUzdmzqeFpp2IG0yPTq9MYOSkZBxQqohTZO2Z+pn5mZ2y6xlhbL+xW6Lty8elQfJa7OQrAVZLQq2QqboVFoo1yoHsmdlV2a/zYnKOZarnivN7cyzytuQN5zvn//tEsIS4ZK2pYZLVy0dWOa9rGo5sjxxedsK4xUFK4ZWBqw8uIq2Km3VT6vtV5eufr0mek1rgV7ByoLBtQFr6wtVCuWFfevc1+1dT1gvWd+1YfqGnRs+FYmKrhTbF5cVf9go3HjlG4dvyr+Z3JS0qavEuWTPZtJm6ebeLZ5bDpaql+aXDm4N2dq0Dd9WtO319kXbL5fNKNu7g7ZDuaO/PLi8ZafJzs07P1SkVPRU+lQ27tLdtWHX+G7R7ht7vPY07NXbW7z3/T7JvttVAVVN1WbVZftJ+7P3P66Jqun4lvttXa1ObXHtxwPSA/0HIw6217nU1R3SPVRSj9Yr60cOxx++/p3vdy0NNg1VjZzG4iNwRHnk6fcJ3/ceDTradox7rOEH0x92HWcdL2pCmvKaRptTmvtbYlu6T8w+0dbq3nr8R9sfD5w0PFl5SvNUyWna6YLTk2fyz4ydlZ19fi753GDborZ752PO32oPb++6EHTh0kX/i+c7vDvOXPK4dPKy2+UTV7hXmq86X23qdOo8/pPTT8e7nLuarrlca7nuer21e2b36RueN87d9L158Rb/1tWeOT3dvfN6b/fF9/XfFt1+cif9zsu72Xcn7q28T7xf9EDtQdlD3YfVP1v+3Njv3H9qwHeg89HcR/cGhYPP/pH1jw9DBY+Zj8uGDYbrnjg+OTniP3L96fynQ89kzyaeF/6i/suuFxYvfvjV69fO0ZjRoZfyl5O/bXyl/erA6xmv28bCxh6+yXgzMV70VvvtwXfcdx3vo98PT+R8IH8o/2j5sfVT0Kf7kxmTk/8EA5jz/GMzLdsAAAAgY0hSTQAAeiUAAICDAAD5/wAAgOkAAHUwAADqYAAAOpgAABdvkl/FRgAAAHlJREFUeNrcU1sNgDAQ6wgmcAM2MICGGlg1gJnNzWQcvwQGy1j4oUl/7tH0mpwzM7SgQyO+EZAUWh2MkkzSWhJwuRAlHYsJwEwyvs1gABDuzqoJcTw5qxaIJN0bgQRgIjnlmn1heSO5PE6Y2YXe+5Cr5+h++gs12AcAS6FS+7YOsj4AAAAASUVORK5CYII=);
}
table.xera-grid tr.expanded span.indenter a {
background-image:
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table.xera-grid thead tr {
height: 2.5em;
}
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padding: 5px 5px 0 0;
}
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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},
{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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},
{
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},
{
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{
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},
{
"data": "disconnectedCount",
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"header": "Disconnected Count",
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},
{
"data": "wrapUpCount",
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"groupKey": "group5GP"
},
{
"data": "tWrapUpTime",
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},
{
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},
{
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},
{
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{
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{
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{
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"groupKey": "grou6GP"
},
{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
"data": "conferenceCount",
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"header": "Conference",
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},
{
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"groupKey": "group13GP"
},
{
"data": "totalCtqRequestTime",
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{
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{
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{
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{
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{
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{
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},
{
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{
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{
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{
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}
]
},
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"summaryrow": {
"avgWrapUpTime": "00:01:19",
"consultRequestCount": "9",
"avgIdleTime": "00:13:02",
"connectedCount": "218",
"occupancy": "0.12",
"outDialAttemptedCount": "333",
"outDialConnectedCount": "298",
"holdCount": "11",
"consultCount": "9",
"tConsultTime": "00:14:11",
"ringingCount": "221",
"outDialHoldCount": "2",
"tConsultAnswerTime": "00:00:00",
"agentToQueueRequestCount": "0",
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"avgNotRespondingTime": "00:00:00",
"avgConsultRequestTime": "00:00:00",
"params": {
"fname": "showAdrReport",
"agentId": 41799,
"beginTimestamp": 1461643200000,
"session_id": "3e09bdd07ba973a336bd0ad1ef1b6952",
"reportLevel": 2,
"type": 3,
"uri": "/hrsui/adr_report.htm",
"endTimestamp": 1461729600000,
"timestamp": 1461643200000
},
"totalCtqRequestTime": "00:00:00",
"tOutDialTalkTime": "00:00:00",
"avgOutDialConnectedTime": "00:00:00",
"agentToAgentXferCount": "2",
"outDialRingingCount": "0",
"avgHoldTime": "00:00:36",
"tOutDialWrapUpTime": "00:00:00",
"availableCount": "9",
"tOutDialHoldTime": "00:00:00",
"totalOutdialCtqAnsTime": "00:00:00",
"callsHandled": "5",
"icon": "date",
"staffHours": "08:02:58",
"totalCtqAnswerTime": "00:00:00",
"outdialCtqRequestCount": "0",
"disconnectedCount": "0",
"avgRingingTime": "00:00:04",
"avgHandleTime": "00:11:26",
"tTalkTime": "00:24:03",
"tOutDialRingingTime": "00:00:00",
"avgOutDialRingingTime": "00:00:00",
"consultAnswerCount": "0",
"conferenceCount": "0",
"tRingingTime": "00:00:24",
"key": "26-Apr-2016",
"tHoldTime": "00:00:36",
"blindXferCount": "2",
"tAvailableTime": "06:46:21",
"wrapUpCount": "6",
"avgOutDialWrapUpTime": "00:00:00",
"tConsultRequestTime": "00:00:00",
"totalOutdialCtqReqTime": "00:00:00",
"ctqAnswerCount": "0",
"outDialWrapUpCount": "0",
"avgAvailableTime": "00:45:09",
"loginCount": "2",
"rowId": 24,
"tConnectedTime": "00:24:39",
"tNotRespondingTime": "00:00:00",
"avgConnectedTime": "00:04:56",
"outDialAvgHandleTime": "00:00:00",
"avgOutDialHoldTime": "00:00:00",
"tIdleTime": "00:19:02",
"idleCount": "5",
"tWrapUpTime": "00:32:32"
}
],
"ctqRequestCount": "0",
"avgConsultTime": "00:01:17",
"notRespondingCount": "0",
"tOutDialConnectedTime": "00:01:50",
"avgConsultAnswerTime": "00:00:00",
"avgNotRespondingTime": "00:00:00",
"avgConsultRequestTime": "00:01:17",
"totalCtqRequestTime": "00:00:00",
"tOutDialTalkTime": "00:01:50",
"avgOutDialConnectedTime": "00:00:55",
"agentToAgentXferCount": "4",
"outDialRingingCount": "2",
"avgHoldTime": "00:02:08",
"tOutDialWrapUpTime": "00:00:25",
"availableCount": "29",
"tOutDialHoldTime": "00:00:00",
"totalOutdialCtqAnsTime": "00:00:00",
"callsHandled": "17",
"icon": "agent",
"staffHours": "23:56:18",
"totalCtqAnswerTime": "00:00:00",
"outdialCtqRequestCount": "0",
"disconnectedCount": "1",
"avgRingingTime": "00:00:04",
"avgHandleTime": "00:08:23",
"tTalkTime": "01:07:17",
"tOutDialRingingTime": "00:00:50",
"avgOutDialRingingTime": "00:00:25",
"consultAnswerCount": "0",
"conferenceCount": "1",
"tRingingTime": "00:01:10",
"key": "Agent-5",
"tHoldTime": "00:06:24",
"blindXferCount": "3",
"tAvailableTime": "20:19:41",
"wrapUpCount": "16",
"avgOutDialWrapUpTime": "00:00:12",
"tConsultRequestTime": "00:01:17",
"totalOutdialCtqReqTime": "00:00:00",
"ctqAnswerCount": "0",
"outDialWrapUpCount": "2",
"avgAvailableTime": "00:42:03",
"loginCount": "6",
"rowId": 21,
"tConnectedTime": "01:13:40",
"tNotRespondingTime": "00:00:00",
"avgConnectedTime": "00:04:55",
"outDialAvgHandleTime": "00:01:07",
"avgOutDialHoldTime": "00:00:00",
"tIdleTime": "01:26:38",
"idleCount": "21",
"tWrapUpTime": "00:52:05"
}
],
"totalCount": 1,
"statusMessage": "Success",
"statusCode": 200
};
// namespace
var com = com || {};
com.xera = com.xera || {};
// i18n messages
var i18nMessages = i18nMessages || [];
// verify i18n messages
verifyI18nMessages();
function verifyI18nMessages() {
if (i18nMessages.length > 0) { return; }
i18nMessages['error.ajax.request'] = 'Communication Interruption';
i18nMessages['error.session.expired'] = 'Your session has expired.';
i18nMessages['label.count'] = 'Count';
i18nMessages['label.logout'] = 'Logout';
i18nMessages['label.monitor'] = 'Monitor';
i18nMessages['label.auxiliary.data'] = 'Auxiliary Data';
}
/**
* Externally trigger the display of DataTables' "processing" indicator.
*
* @name processing()
* @summary Show / hide the processing indicator via the API
* @author [Allan Jardine](http://datatables.net)
* @requires DataTables 1.10+
* @param {boolean}
* show `true` to show the processing indicator, `false` to hide it.
*
* @returns {DataTables.Api} Unmodified API instance
*
* @example // Show a processing indicator for two seconds on initialisation var table = $('#example').DataTable( { processing: true } );
*
* table.processing( true );
*
* setTimeout( function () { table.processing( false ); }, 2000 );
*/
jQuery.fn.dataTable.Api.register('processing()', function(show) {
return this.iterator('table', function(ctx) {
ctx.oApi._fnProcessingDisplay(ctx, show);
});
});
function getAjaxErrorMessage() {
return i18nMessages['error.ajax.request'] + ' @ ' + new Date().toLocaleString();
}
function getSessionExpiredMessage() {
return i18nMessages['error.session.expired'];
}
function isEmpty(value) {
return (value == null || value.length === 0);
}
function isNotEmpty(value) {
return (value != null && value.length > 0);
}
//Base render
function BaseRender() {
this.htmlText = '';
this.styleName = '';
this.toolTipText = '';
this.hyperLinkTpl = _.template('<a class="link" href="<%- url %>"> <%= text %> </a>');
this.tooltipTpl = _.template('<span id="<%- id %>" class="<%- cssClass %>" data-toggle="tooltip" data-placement="left" title="<%= tooltipData %>"><%= text %></span>');
this.auxTooltipTpl = _.template('<a role="button" data-toggle="popover" data-toggle="popover" title="<%= tipTitle %>" data-content="<%= content %>"><%= text %></a>');
this.colorItemTpl = _.template('<span class="<%- cssClass %>"><%= text %></span>');
}
com.xera.grid = (function() {
function Settings(settings) {
// this.id = settings.id || "";
this.url = settings.url;
this.sortColumn = settings.sortColumn || "";
this.sortOrder = settings.sortOrder || "";
this.pageSize = settings.pageSize || 5;
this.currentPage = settings.currentPage || 1;
this.resetPageNumber = settings.resetPageNumber || 0;
// this.polling = settings.polling || false;
this.refreshInterval = settings.refreshInterval || 0;
this.queryParams = settings.queryParams;
this.height = settings.height || 550; // default
this.containerId = settings.containerId || 'reportTable';
this.tableId = '#xeraDataTable-' + this.containerId;
this.colReorder = settings.colReorder === undefined ? true : settings.colReorder;
this.meta = true;
this.suspendPolling = false;
this.statusMessageDiv = settings.statusMessageDiv || 'xeraGridErrorMsg';
this.errorMessageDiv = '<div id="xeraGridErrorMsg" class="text-center error"></div>';
// this.complexHeader = settings.complexHeader || false;
}
(function() {
this.customizer = function(objValue, srcValue) {
return _.isUndefined(objValue) ? srcValue : objValue;
};
}).call(Settings.prototype);
function DataTable(settings) {
this.settings = new com.xera.grid.Settings(settings);
this.grid = null;
this.autoRefreshVar = null;
this.headerInfo = null;
this.columns = [];
this.colGroupMap = {};
this.groupColMap = {};
this.colIndexMap = {};
this.colValueMap = {};
this.cellRenderMap = {};
this.complexHeader = false;
this.defaults = _.partialRight(_.assignInWith, settings.customizer);
this.tableTpl = _.template('<table id="<%- tableId %>" class="xera-grid table-striped table-bordered table-hover compact" cellspacing="0" width="100%"></table>');
this.branchNodeTpl = _.template('<span class="indenter"><a href="#"> </a></span><span class="<%- icon %>"> <%= key %></span>');
this.branchNodeLinkTpl = _.template('<span class="indenter"><a href="#"> </a></span><span class="<%- icon %>"> <a href="<%= link %>" class="link"><%= key %></a></span>');
this.leafNodeTpl = _.template('<span class="<%- icon %>"> <%= key %></span>');
this.leafNodeLinkTpl = _.template('<span class="<%- icon %>"> <a href="<%= link %>" class="link"><%= key %></a></span>');
this.groupHeaderTpl = _.template('<th rowspan ="<%- rowSpan %>" colspan="<%- colSpan %>"><%= title %></th>');
this.fieldHeaderTpl = _.template('<th ><%= title %></th>');
this.tableHeaderRowTpl = _.template('<tr><%= html %></tr>');
this.tableHeaderTpl = _.template('<thead><%= groupHeader %> <%= fieldHeader %></thead>');
this.baseRender = new BaseRender();
this.dtStartTime = new Date().getTime();
this.treeTable = false;
this.treeCollapsed = false;
this.statusCode = 0;
this.statusMessage = '';
}
(function() {
this.createCellRenders = function() {
this.cellRenderMap = {};
};
this.setColumns = function(data) {
var self = this;
this.createCellRenders();
// if (!this.meta) { return; }
// reset columns
if (data.metaData && $.type(data.metaData.fields) === "array") {
this.columns = [];
this.colIndexMap = {};
this.colValueMap = {};
this.colGroupMap = {};
this.groupColMap = {};
var col;
_.forEach(data.metaData.fields, function(field, index) {
col = new Object();
col.data = field.data;
col.name = field.data;
col.title = field.header;
col.orderable = field.sortable;
col.width = field.width;
col.className = field.align + '-align';
col.defaultContent = "";
// set column render
self.setColumnRender(field, col);
self.colIndexMap[index] = col.data;
self.colValueMap[col.data] = index;
self.columns.push(col);
});
this.meta = false;
} else {
console.debug("Grid update, so not creating/updating columns");
}
};
this.setColumnRender = function(field, col) {
var self = this;
// console.debug('Column Render %s, Header', field.hasOwnProperty("itemRender"), field.header);
if (!field.hasOwnProperty("itemRender") && field.header !== 'Date' && field.header !== 'Month' && field.header !== 'Time') { return; }
col.createdCell = function(td, cellData, rowData, row, col) {
var table = $(self.settings.tableId).DataTable();
// console.debug(table.row(row).data());
var itemRender = self.cellRenderMap[field.itemRender];
itemRender = itemRender == null && (field.header == 'Date' || field.header == 'Month' || field.header == 'Time') ? self.cellRenderMap['timeStampItemRender'] : itemRender;
if (itemRender != null) {
var params = itemRender.getCellData(td, field.data, rowData);
// set cell data
$(td).html(itemRender.getHtmlText());
// add cell style
$(td).addClass(itemRender.getStyleName());
// TODO: action images
// tooltip
// attach event listener
}
};
};
this.setMetadata = function(data) {
var self = this;
// find table columns
this.setColumns(data);
// find table column groups
if (!data.metaData || $.type(data.metaData.groups) !== "array") {
this.complexHeader = false;
this.headerInfo = null;
return;
}
this.complexHeader = true;
var groupHeaderMap = _.keyBy(data.metaData.groups, 'groupKey');
var headerMap = {};
_.forEach(groupHeaderMap, function(value, key) {
headerMap[key + 'Gp'] = value;
});
var cols = [];
var groupMap = new Object(), groups = [], fields = [], group, key, title;
_.forEach(data.metaData.fields, function(col, index) {
if (col.groupKey != null) {
key = col.groupKey + 'Gp';
fields.push({
"title" : title
});
// group columns
cols = self.groupColMap[col.groupKey];
if (cols == null) {
cols = [];
self.groupColMap[col.groupKey] = cols;
}
cols.push(col.data);
self.colGroupMap[col.data] = col.groupKey;
} else {
key = col.data;
}
group = groupMap[key];
if (group == null) {
title = headerMap[key] != null ? headerMap[key].header : col.header;
group = {
"title" : title,
"rowSpan" : 2,
"colSpan" : 0
};
groupMap[key] = group;
} else {
group.rowSpan = 0;
group.colSpan += 1;
}
});
_.forEach(groupMap, function(value, key) {
groups.push(value);
});
// console.debug("Group Header: ", groups);
this.headerInfo = {
"groups" : groups,
"fields" : fields
};
};
this.flattenDeep = function(rows, list, parentId, level) {
var self = this;
var newItem, nodeId, hasParent = true, hasChildren = false;
list = list || [];
// parentId || (parentId = '', hasParent = false);
level = level || 0;
self.treeTable = level > 0;
if (!parentId && parentId != '0') {
parentId = '';
hasParent = false;
}
_.forEach(rows, function(item) {
hasChildren = item.children && item.children.length > 0 ? true : false;
newItem = _.omit(item, "children");
nodeId = hasParent ? parentId + '-' + newItem.rowId : newItem.rowId;
// console.debug('parentId : ', parentId);
// console.debug('nodeId : ', nodeId);
self.defaults(newItem, {
"nodeId" : nodeId,
"parentId" : parentId,
"level" : level,
"hasChildren" : hasChildren,
"nodeClass" : hasChildren ? 'branch' : 'leaf'
});
// console.debug("%s, %s, %d", newItem.nodeId, newItem.parentId, newItem.level);
list.push(newItem);
if (hasChildren) {
self.flattenDeep(item.children, list, nodeId, level + 1);
}
// list.push(_.flatten(_.pick(item, ['children']).children));
});
};
this.createGroupHeader = function() {
var self = this;
var header = '';
_.forEach(this.headerInfo.groups, function(group, index) {
// console.debug("group --------->", group);
// group.rowSpan = group.rowSpan || 0;
// group.colSpan = group.colSpan || 0;
// group.title = group.title || '';
group.colSpan = group.rowSpan == 0 ? group.colSpan + 1 : group.colSpan;
header = header + self.groupHeaderTpl(group);
});
return this.tableHeaderRowTpl({
'html' : header
});
};
this.createFieldHeader = function() {
var self = this;
var header = '';
_.forEach(this.headerInfo.fields, function(field, index) {
header = header + self.fieldHeaderTpl(field);
});
return this.tableHeaderRowTpl({
'html' : header
});
};
this.createHeader = function() {
var groupHeader = this.createGroupHeader();
var fieldHeader = this.createFieldHeader();
// console.debug('groupHeader : ', groupHeader);
// console.debug('fieldHeader : ', fieldHeader);
return this.tableHeaderTpl({
"groupHeader" : groupHeader,
"fieldHeader" : fieldHeader
});
};
this.toggleNode = function(node) {
var nodeId = node.attr('data-tr-id');
var isCollapsed = node.hasClass('collapsed');
isCollapsed = node.hasClass('expanded') ? false : isCollapsed;
// console.debug('Node %s Closed : ', node, isCollapsed);
// toggle child nodes display
var childParentId = nodeId + '-';
// console.debug('childParentId:', childParentId);
$('.xera-grid tr[data-tr-parent-id=' + nodeId + ']').toggle(isCollapsed);
$('.xera-grid tr[data-tr-parent-id^=' + childParentId + ']').toggle(isCollapsed);
// add or remove
if (isCollapsed) {
node.removeClass("collapsed").addClass("expanded");
} else {
node.removeClass("expanded").addClass("collapsed");
}
};
this.expandAll = function() {
this.treeCollapsed = false;
$('.xera-grid tr.branch').removeClass("collapsed").addClass("expanded");
$('.xera-grid tr[data-tr-parent-id]').show();
$('#toggleIcon').removeClass('fa-plus').addClass('fa-minus');
// $('#' + this.settings.tableId).DataTable().columns.adjust();
};
this.collapseAll = function() {
this.treeCollapsed = true;
$('.xera-grid tbody tr[data-tr-parent-id != ""]').hide();
$('.xera-grid tr.branch').removeClass("expanded").addClass("collapsed");
$('#toggleIcon').removeClass('fa-minus').addClass('fa-plus');
};
this.transform = function(data) {
data = data && $.type(data) === "string" ? JSON.parse(data) : data;
var self = this;
$('#' + this.settings.statusMessageDiv).html('');
// var start = new Date().getTime();
this.setMetadata(data);
this.statusCode = data.statusCode;
this.statusMessage = data.statusMessage;
var result = new Object();
_.forEach(data, function(value, key) {
result[key] = value;
});
var summaryRow = data.summaryrow;
// _.forEach(this.columns, function(col, index) {
// console.debug('key %s, value %s', col.data, summaryRow[col.data]);
// summaryRow[col.data] = summaryRow[col.data] || '';
// });
// set columns
// result.columns = this.columns;
// include summaryRow as first record to dataset.
var rows = data.rows || [];
if (summaryRow != null) {
rows = [ summaryRow ].concat(rows);
}
// result.data = [ summaryRow ].concat(rows);
var list = [];
this.flattenDeep(rows, list);
$('.toggle-tree').toggle(this.treeTable);
// var flattenResult = _.flatten(list);
// var duration = new Date().getTime() - start;
// console.debug(flattenResult);
// console.debug("Time took to transform %d rows is %d ms", list.length, duration)
// result.data = list;
// result.data = [ summaryRow ].concat(list);
// update rows and summaryRow
result.rows = list;
// summary row
result.summaryRow = summaryRow;
// total number of records
// console.debug('data.totalCount : %d, result.rows.length : %d', data.totalCount, result.rows.length);
var totalRows = result.rows.length == 0 ? 1 : result.rows.length;
// result.pageSize = totalRows;
// result.recordsTotal = totalRows;
result.pageSize = (data.totalCount == undefined || data.totalCount <= 1) ? totalRows : data.pageSize;
result.recordsTotal = (data.totalCount == undefined || data.totalCount <= 1) ? totalRows : data.recordsTotal;
result.recordsFiltered = result.recordsTotal;
return result;
};
this.showStatus = function(message) {
// $('#' + this.settings.tableId).html(message);
$('#' + this.settings.statusMessageDiv).html(message);
};
this.clearStatus = function() {
$('#' + this.settings.statusMessageDiv).html('');
};
this.isValidData = function(data) {
console.debug('Data :', data);
this.clearStatus();
if (data && $.type(data) === "string" && data.indexOf("session has expired") > 0) {
this.showStatus(i18nMessages['error.session.expired']);
return false;
}
// verify status code
if (!data || data.statusCode >= 300) {
this.showStatus(data ? data.statusMessage : "N/A");
return false;
} else {
return true;
}
};
this.handleSuccess = function(data) {
if (!this.isValidData(data)) { return; }
var self = this;
// transform the data
var result = this.transform(data);
if (this.grid != null) {
var table = $(this.settings.tableId).DataTable();
var api = $(this.settings.tableId).dataTable();
// table.destroy();
$(this.settings.tableId).empty(); // empty in case the columns change
this.settings.resetPageNumber = true;
this.grid = null;
}
// create or update grid
// if (this.grid == null) {
var tableHtml = this.tableTpl({
"tableId" : this.settings.tableId.substr(1)
});
$('#' + this.settings.containerId).html(tableHtml);
// $('#' + this.settings.tableId).removeClass('display').addClass(' table-striped table-bordered compact ');
if (this.complexHeader == true) {
$(this.settings.tableId).append(this.createHeader());
// $("#xeraDataTable").append('<thead><tr><th rowspan="2">Entry Point</th><th rowspan="2">Date</th><th colspan="2"
// class="center-align">Metrics</th></tr><tr><th>Total</th><th>New</th></tr></thead>');
}
$(this.settings.tableId).append("<tfoot><tr class='tfoot'></tr></tfoot>");
_.forEach(self.columns, function(column, index) {
$(".tfoot").append("<th></th>");
});
// } else {
// }
this.grid = $(this.settings.tableId).dataTable({
"autoWidth" : false,
"lengthChange" : false,
"paging" : true,
"pageLength" : this.settings.pageSize,
"pagingType" : "full_numbers",
"scrollX" : true,
"scrollY" : this.settings.height,
// "scrollCollapse" : true,
// "stateSave" : true,
// "stateDuration" : 0,
"searching" : false,
"columns" : self.columns,
"data" : result.rows,
// "sDom" : 'Rlfrtip',
"dom" : "Z<'row'<'col-sm-6'l><'col-sm-6'f>><'row'<'col-sm-12'tr>><'row xera-grid-pagination'<'col-sm-2'i><'col-sm-2'<'#xeraTableLastUpdated'>><'col-sm-6'p><'col-sm-2'<'#xeraTableToolbar'>>>",
// "dom": "<'row'<'col-sm-5'i><'col-sm-7'p>>",
// "dom": '<"dtwcHeader fg-toolbar ui-toolbar ui-widget-header ui-helper-clearfix ui-corner-tl ui-corner-tr"<"#reloadBtn">lfr>t<"fg-toolbar
// ui-toolbar
// ui-widget-header ui-helper-clearfix ui-corner-bl ui-corner-br"ip>',
"colResize" : {
"resizeCallback" : function(column) {
console.debug("Column Resized");
}
},
"serverSide" : true,
"ajax" : {
"url" : this.settings.url + "?ts=" + new Date().getTime(),
"type" : "POST",
"data" : function(d) {
self.dtStartTime = new Date().getTime();
d.columns = [];
// set query params
if (self.settings.queryParams) {
_.forEach(self.settings.queryParams, function(value, key) {
d[key] = value;
});
}
// resetPageNumber
// currentPage
// sortOrder
// sortColumn
var api = $(self.settings.tableId).dataTable().api();
var sortInfo = api.order();
// console.debug('page', api.page());
// console.debug('Sort info', sortInfo);
var sortColumnArray = [];
var sortOrderArray = [];
if ($.type(sortInfo) === "array") {
_.forEach(sortInfo, function(info, index) {
// console.debug('order by :', info[0]);
sortColumnArray.push(self.colIndexMap[info[0]]);
sortOrderArray.push(info[1]);
});
}
d.resetPageNumber = self.settings.resetPageNumber;
d.currentPage = api.page() + 1;
d.sortColumn = sortColumnArray.join();
d.sortOrder = sortOrderArray.join();
d.refreshTable = 1;
console.debug('Request parameters : ', d);
// var url = self.settings.url + "?ts=" + new Date().getTime() + "&meta=false";
// if (self.settings.queryParams) {
// _.forEach(self.settings.queryParams, function(value, key) {
// url = url + "&" + key + "=" + value;
// });
// }
// url = url + "&refreshTable=1";
// url = url + "&sortColumn=" + d.sortColumn;
// url = url + "&sortOrder=" + d.sortOrder;
// url = url + "¤tPage=" + d.currentPage;
// url = url + "&resetPageNumber=" + self.settings.resetPageNumber;
// api.ajax.url(url);
},
"dataSrc" : function(data) {
data = gridData;
// $('.dataTables_info').
var start = new Date().getTime();
if (!self.isValidData(data)) { return null; }
// transform the response data
result = self.transform(data);
// set records details
var api = $(self.settings.tableId).dataTable().api();
api.page.len(result.pageSize);
data.recordsTotal = result.recordsTotal;
data.recordsFiltered = result.recordsFiltered;
var sortColumnArray = $.type(result.sortColumn) === 'string' ? result.sortColumn.split(',') : [];
var sortOrderArray = $.type(result.sortOrder) === 'string' ? result.sortOrder.split(',') : [];
var sortInfo = [];
_.forEach(sortColumnArray, function(value, index) {
sortInfo[index] = [];
sortInfo[index][0] = self.colValueMap[value];
sortInfo[index][1] = sortOrderArray[index];
});
// console.debug('Sort Info (Result): ', sortInfo);
// api.order(sortInfo);
// $("#reportTabledata").DataTable().page.len(obj.pageLength);
var duration = new Date().getTime() - start;
console.debug("Time took to transform %d rows is %d ms", result.rows.length, duration);
return result.rows;
},
"error" : function(jqXHR, textStatus, errorThrown) {
var api = $(self.settings.tableId).dataTable().api();
if (api != null) {
api.processing(false);
}
console.debug('ajax textStatus : %s, ajax error : ', textStatus, errorThrown);
self.showStatus(getAjaxErrorMessage());
// console.debug('*** Error *** : ', getAjaxErrorMessage());
}
},
"deferLoading" : result.recordsTotal,
"createdRow" : function(row, data, dataIndex) {
// set data-tr-id attribute and node class
var key = self.columns != null ? self.columns[0].data : 'key';
var cell = $(row).find('td:eq(0)');
var hasLinkParam = data.hasOwnProperty("link_param") && !isEmpty(data['link_param']);
var tplData = {
"icon" : data.hasOwnProperty("iconClass") ? data.iconClass : data.icon,
"key" : cell.html(),
"hasLinkParam" : hasLinkParam,
"link" : data['link_param']
};
// if (data.parentId != '') {
$(row).attr('data-tr-parent-id', data.parentId);
// }
$(row).attr('data-tr-id', data.nodeId).addClass(data.nodeClass);
$(row).find('td:eq(0)').addClass('level-' + data.level);
// console.log('has link param :%s', hasLinkParam);
$(row).find('td:eq(0)').html(data.hasChildren ? self.branchNodeTpl(tplData) : (hasLinkParam ? self.leafNodeLinkTpl(tplData) : self.leafNodeTpl(tplData)));
// console.log('row index :' , dataIndex);
if (dataIndex == 0 && result.summaryRow != null) {
// add bold class to total row
$(row).addClass('summary-row');
}
// Set the data-status attribute, and add a class
// $(row).find('td:eq(0)').attr('data-status', data.status ? 'locked' : 'unlocked').addClass('asset-context box');
// '<span class="indenter"><a href="#" title="Expand"> </a></span><span class="inboundEntrypoint">Tiger Nixon</span>'
},
"footerCallback" : function(row, data, start, end, display) {
// console.debug('*** footerCallback ***');
var api = this.api();
if (result.summaryRow != null) {
_.forEach(self.columns, function(column, index) {
// console.debug(column);
$(api.column(column.name + ':name').footer()).html(result.summaryRow[column.data]);
});
}
},
"initComplete" : function(settings, json) {
console.debug('initComplete - DataTables has finished its initialisation.');
},
"drawCallback" : function(settings, json) {
console.debug('*** drawCallback ***, statusCode : %d', result.statusCode);
if (self.statusCode == 200) {
self.expandAll();
$('.xera-grid tr span.indenter a').click(function(e) {
self.toggleNode($(this).closest("tr"));
e.preventDefault();
});
} else {
$('.dataTables_empty').html(self.statusMessage);
}
if (result.hasOwnProperty('firstRow')) {
$('#xeraTableLastUpdated').html(result.firstRow);
}
if (self.settings.refreshInterval > 0) {
$('#xeraTableLastUpdated').html('Last Updated : ' + new Date().toLocaleTimeString());
}
$(self.settings.tableId).DataTable().columns.adjust();
var duration = new Date().getTime() - self.dtStartTime;
console.debug("Time took to transform and render table is %d ms", duration);
self.addRowSelection();
$('[data-toggle="popover"]').popover({
"container" : "body",
"html" : true,
"placement" : "auto",
"trigger" : "hover"
});
$('[data-toggle="tooltip"]').tooltip();
$('.popover').remove();
},
"processing" : true,
"language" : {
"info" : "Showing page _PAGE_ of _PAGES_",
"infoEmpty" : "No records available",
"processing" : "<i class='fa fa-refresh'></i> Loading..."
},
"fixedColumns" : {
"leftColumns" : 1
}
});
$('#xeraTableLastUpdated').addClass('dataTables_info pull-left');
$('#xeraTableToolbar')
.addClass('dataTables_paginate pull-left')
.html(
'<ul class="pagination"><li class="paginate_button"><a href="#" id="btnReload"><i class="fa fa-refresh"></i>Reload</a></li><li class="paginate_button toggle-tree"><a href="#" id="btnToggle"><i class="fa fa-minus" id="toggleIcon"></i>Toggle</a></li></ul>');
if (this.settings.colReorder == true) {
console.debug("col reorder : %s", this.settings.colReorder);
// ColReorder - allow columns to be reorder
new $.fn.dataTable.ColReorder(this.grid, {
// options
"fixedColumnsLeft" : 1,
"realtime" : false,
"fnReorderCallback" : function() {
var api = $(self.settings.tableId).dataTable().api();
var colIndexes = api.colReorder.order();
var usedCols = {};
var colOrder = [];
var colName;
_.each(colIndexes, function(colIndex, index) {
colName = self.colIndexMap[colIndex];
// console.debug('column name:', colName);
if (!usedCols.hasOwnProperty(colName)) {
var groupName = self.colGroupMap[colName];
if (isEmpty(groupName)) {
colOrder.push(colName);
usedCols[colName] = colName;
} else {
var gpCols = self.groupColMap[groupName];
_.each(gpCols, function(cname, index) {
colOrder.push(cname);
usedCols[cname] = cname;
});
}
}
});
self.settings.queryParams.reorderedColumns = colOrder.join();
console.debug('Updated column order :', colOrder);
api.colReorder.order(colOrder);
console.debug('col-reorder :', colIndexes)
// self.init();
// self.settings.queryParams.reorderedColumns = '';
}
});
}
$('.toggle-tree').hide();
$('#btnToggle').click(function(e) {
e.preventDefault();
if (self.treeCollapsed == true) {
self.expandAll();
} else {
self.collapseAll();
}
});
// $('#btnCollapseAll').click(function() {
// self.collapseAll();
// });
$('#btnReload').click(function(e) {
e.preventDefault();
self.reloadTable();
});
this.doAutoRefresh();
this.handleResize();
// register window resize
$(window).resize(function() {
self.handleResize();
});
};
this.addRowSelection = function() {
var table = $(this.settings.tableId).DataTable();
$(this.settings.tableId).find("tbody>tr").click(function() {
if ($(this).hasClass('success')) {
$(this).removeClass('success');
} else {
table.$('tr.success').removeClass('success');
$(this).addClass('success');
}
});
};
this.handleError = function(jqXHR, textStatus, errorThrown) {
this.showStatus(getAjaxErrorMessage());
// this.doAutoRefresh();
};
this.sendRequest = function() {
// com.xera.ajax.getJson(this.settings.url, this.settings.queryParams, this.handleSuccess, this.handleError, this);
this.handleSuccess(gridData);
};
this.handleResize = function() {
var isMaximize = $('#' + this.settings.containerId).hasClass('reportTableMaximized');
console.debug('isMaximize : ', isMaximize);
// var graphHeight = com.xera.util.getContainerHeight('graphTable');
var headerHeight = $('#header').height();
var footerHeight = $('#footer').height();
var tableHeaderHeight = $('.dataTables_scrollHead').height();
var tableFooterHeight = $('.xera-grid-pagination').height();
var tableSummaryHeight = $('.tfoot').height();
var winBarHeight = $('.win_bar').height();
var reportSelectHeight = $('#reportSelection').height();
var height = $(window).height() - headerHeight - footerHeight - tableHeaderHeight - tableFooterHeight - tableSummaryHeight - winBarHeight - reportSelectHeight - 14;
if (!isMaximize) {
height -= 18;
}
$('div.dataTables_scrollBody').height(height);
$(this.settings.tableId).DataTable().columns.adjust();
};
this.doAutoRefresh = function() {
var self = this;
// console.debug('Polling frequency :', this.settings.refreshInterval);
// console.debug('Polling for data (auto refresh) : ', new Date());
var api = $(this.settings.tableId).dataTable().api();
if (this.settings.refreshInterval > 0) {
// api.processing(true);
// $('.dataTables_processing').show();
// api.processing(false);
this.reloadTable();
api.processing(false);
// api.processing(false);
// clearTimeout(this.autoRefreshVar);
setTimeout(function() {
self.doAutoRefresh();
}, this.settings.refreshInterval);
}
};
this.reloadTable = function() {
if (this.settings.suspendPolling == false) {
var api = $(this.settings.tableId).dataTable().api();
if (api) {
api.ajax.reload();
}
}
};
this.addErrorMessageDiv = function() {
if ($("#" + this.settings.statusMessageDiv).length == 0) {
$("#" + this.settings.containerId).after(this.settings.errorMessageDiv);
// console.debug('### error div ### container :%s, error-div : %s ', this.settings.containerId, this.settings.errorMessageDiv);
}
};
this.init = function() {
this.settings.queryParams.meta = true;
this.addErrorMessageDiv();
this.sendRequest();
};
this.update = function(params) {
this.settings.url = params['uri'];
this.settings.queryParams = params;
this.init();
};
}).call(DataTable.prototype);
return {
Settings : Settings,
DataTable : DataTable
};
}());
$(document).ready(function() {
var xeraGrid = new com.xera.grid.DataTable({
'url' : './resources/data/test-data.json',
'containerId' : 'reportTable',
'colReorder' : true,
'refreshInterval' : 0,
'queryParams' : {
'key-1' : 'value-1',
'key-2' : 'value-2'
}
});
xeraGrid.init();
});
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